If you need a same day courier to deliver an important letter or parcel, you must ensure that the company you select is equipped to fulfil its promises and provide a top-quality service. Here are some tips, tricks and things to keep in mind when choosing your courier.
Look at their online presence
Your chosen courier should have a professional website with clearly displayed contact information, an example of which can be seen on the All About Freight website here. We also recommend looking for online reviews from past customers to determine whether you can expect the high level of service you are looking for.
Submit an enquiry
Many same-day couriers allow potential customers to submit an enquiry via an online form or email. If you choose to submit an enquiry, we recommend evaluating how quickly you receive a response. If you don’t hear back from them in a timely manner, you are unlikely to be able to trust them with your important, time-sensitive delivery.
Similarly, if you are looking for a same day courier Edinburgh you should only use the services of a team who fully respond to all the details of your delivery enquiry, as this is the only way to ensure they understand the full scope of your expectations and have the ability to deliver on their promises.
Evaluate their customer care
If you reach out to a potential courier via phone, it is worth taking a moment to think about their professionalism and their willingness to ensure that you would receive the best possible customer experience if you were to use their services.
As this Guardian article reports, statistics show that incidents involving the theft of parcels left on doorsteps have increased in 2023. So it is important to ensure that your courier will deliver directly to your recipient to avoid loss or theft.
If your questions weren’t answered properly or they simply didn’t make a good impression, it might be wise to look elsewhere to ensure that your recipient has the best possible experience.