Every business will have visitors attending their buildings at one point or another. These could be suppliers, customers or people who are attending for interviews for job vacancies that you have. It is important that you manage your business visitors in the right way so they have a positive experience with your business. This can then have a positive impact on your sales and ultimately your profits.
Here are some good ways to improve the management of your business visitors.
Staffing – make sure that you have a well trained receptionist who has good customer service skills to welcome visitors to your business. You should ensure that they have any training that they need to deal with the types of visitors you will receive. In some cases this might mean training them in how to deal with difficult customers.
Monitoring – it is important that your visitors sign in and out of the building so you can ensure you know who is around in the event of a fire evacuation. A good Visitor Management System like the one from www.ofec.co.uk/visitor-management-system-uk.aspx can help with this. They can also help with processing your visitors signing in, in a much quicker way than having them manually sign a visitors book.
Location – the location of your reception will also have an impact on how your visitors feel. Make sure that it is light and airy and that you signpost visitors to its location.